We're Hiring: Customer Service Representative

We're looking for a full time (38 hours per week) Customer Service Representative to fill a 12-month maternity leave position. This role will require flexibility to work some weekends on a rotating roster. As we are a growing business, there is potential this role could be made permanent for the right person. 

Before you read any further: This role does not involve direct interaction with any animals. We cannot emphasise this enough. Please do not apply for this role if you want to work with our animals, or are hoping to use it as a stepping stone for a career working with animals: this is a customer service position and you will be based indoors!

About the role
As a Customer Service Representative you'll be one of the many smiling, happy faces of Bonorong! You'll be providing high quality face-to-face, over the phone and email customer service to our many varied (but amazing) customers. This position is based between our office and our gift shop, providing customer service to all. Needless to say, you'll be busy.

Each day will be different - some days you'll be on your feet in our busy gift shop, others you'll be sitting behind a desk answering calls and replying to emails - but it's never boring. As a small but rapidly growing business we need someone that can adapt to change quickly and easily and make things happen on the fly - all while keeping a smile on your face!

We are based in Brighton - around 30 minutes north of Hobart CBD. It is essential that you have your own reliable transport to get you to and from work.

You

  • Minimum 3 years in a customer service role. Bonus points if you have retail, phone and email customer service experience.
  • Punctual and reliable.
  • Excellent verbal and written communication skills.
  • Highly motivated with great attention to detail.
  • Confident with computers and using systems such as Google Apps (or happy to learn).
  • Love working in a fast-paced environment where things can change in an instant.
  • Pride yourself on providing amazing customer service, no matter what is going on around you.
  • Super organised: you can juggle six (million) things at once and make sure they're all done completed by their due date.
  • Happy to be flexible: you don't mind helping out where needed, even if it's cleaning the toilets.
  • Work well (and fast) under pressure. No one has ever said you lack a sense of urgency!

Us

  • Social enterprise with a focus on animal welfare and the environment.
  • Rapidly growing business with awesome customers.
  • Love providing amazing, educational experiences.
  • Comfy uniforms.
  • Great work environment (if we do say so ourselves)

Interested?

Email your resume and a cover letter detailing your relevant experience and why you think you’d be a good fit for this role to: jobs@bonorong.com.au 

Applications close Thursday 20 January 2018 at 5pm, however if we find someone we love we won't be shy in hiring - so apply now!

Due to the amount of applications we expect to receive for this position, you will only be contacted if you are successful in moving to the next round.
Please do not call, email or drop in asking for updates.

We're Hiring: Food Outlet Manager

We’re looking for a permanent part-time (30+ hours per week) Food Outlet Manager for our onsite Food Hut!

Before you read any further: This role does not involve direct interaction with any animals. We cannot emphasise this enough. Please do not apply for this role if you want to work with our animals: this is a independent management position based around food preparation and customer service!

You

  • Minimum 2 years experience as the manager of a cafe or similar food preparation environment.
  • Familiar with food safety standards. Like, really familiar with them.
  • Know how to make great coffee (and can teach people how to make great coffee).
  • Love working in a fast-paced environment.
  • Are passionate about plant-based food (or at least have an open mindedness to it - you do not have to be vegan to work with us!)
  • Available to work a rotating roster including weekends and public holidays.
  • Super organised: you'll be on top of all the ordering, receiving and rotating of stock, so this is super important!
  • Enjoy working independently, and have lots of initiative to find things to do on quiet days.


Us

  • Social enterprise with a focus on animal welfare and the environment.
  • Rapidly growing business with awesome customers.
  • Love providing amazing, educational experiences.
  • Comfy uniforms.
  • Great work environment (if we do say so ourselves)


The role

As a Food Outlet Manager, you'll working in and running the Bonorong Food Hut - our 100% plant-based, tiny cafe on-site at Bonorong Wildlife Sanctuary. Your view will be overlooking our Sanctuary - but you might not get to see it too often as there'll be many customers to serve!

Most days you'll be working independently, and while the core role will be the same (serving awesome food to equally fabulous customers), you'll also be in charge of ordering supplies, rotating stock appropriately, liaising with our awesome chef and bakers, managing the cash float, making awesome suggestions for improvement, and much more. 

You'll also be promoting the items and explaining the reasons why our food hut is 100% plant based - these can be interesting conversations!

Expect things to be fast paced and constantly evolving as we grow. With our limited space, our summer is already proving to be a fun challenge (think storage tetris and some very creative ordering), but we can definitely get through it -- improvements are already in the works.

We are based in Brighton - around 30 minutes north of Hobart CBD. It is essential that you have your own reliable transport to get you to and from work.

Interested?

Email your resume and a cover letter detailing your relevant experience and why you think you’d be a good fit for this role to: jobs@bonorong.com.au 

Applications close Thursday 10 January 2018 at 5pm, however if we find someone we love we won't be shy in hiring - so apply now!

Due to the amount of applications we expect to receive for this position, you will only be contacted if you are successful in moving to the next round.
Please do not call, email or drop in asking for updates.

Winners announced!

Thank you for all your votes (in the form of likes and shares) and thank you to our judges for making a decision!

Well, kind of. They actually couldn't agree on a single winner - so they have chosen TWO winners!! Congratulations to Zaylee Saint and Samantha Madeleine for their winning contributions! We'll be in touch to finalise the finer details.

And don't forget - pre-orders for calendar close THIS WEEKEND (11.59pm Sunday 22 October 2017).

 Get in while you can:
https://www.bonorong.com.au/buy/calendar

Photo by Samantha Madeleine.

Photo by Samantha Madeleine.

Photo by Zaylee Saint.

Photo by Zaylee Saint.

Have your photo featured (and pre-order your calendar now!)

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It’s true - the 2018 Bonorong Calendar is here! (Almost!)

We’re now taking pre-orders for our first ever calendar production. It’ll have twelve months, squares with dates in them, and gorgeous photos of our residents. But it’s missing something - and that’s you! (Well, your photo at least.)

Psst - just want to pre-order your calendar? Head here!

 

    We’re giving you the opportunity to have your photo printed in our calendar on the month of your choosing. Here’s the detail:

    • Your photo must have been taken at the Sanctuary
    • Needs to be in landscape format
    • Needs to be available in high resolution
    • You must own the copyright for the photo 
    • Only one submission per person

    To submit your favourite photo and enter for your chance to feature in a month of your choosing, simply email your photo to: calendar@bonorong.com.au before 11.59pm on Sunday 8 October.

    We’ll then put together a ‘finalists’ gallery on Facebook, and let the public have their say on who should win!

    So what are you waiting for? Pre-order your calendar now, and send us your best photo!

    http://bonorong.com.au/buy/calendar

    The not so small print

    • By entering the competition you are providing Bonorong with the right to use your photo in the 2018 Bonorong Calendar, should you be chosen, as well as in any promotional marketing for said calendar.
    • If there is an identifiable human in your photo you must have their express permission to enter the photo knowing that their face may be somewhat famous, at least for a year.
    • The winner will be determined by the combination of two parts - 50% weight will be given to public voting (the number of ‘likes’ per image) and 50% weight will be given to Bonorong judges marks (based solely on opinion).
    • You do not have to pre-order a calendar to enter, but we recommend you do because it’s going to be ace. 
    • The winning prize is your photo being published and distributed in the 2018 Bonorong Calendar. This cannot be exchanged for a cash value (as clearly it is priceless) and no payment will be provided to the winner.
    • The copyright for the photo will at all times remain with the photographer.

    2017 Bonorong Quiz Night!

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    The rumours are true! 2017 will see the return of the Bonorong Quiz Night as our major fundraiser - and we can't wait to see you there. We'll be raising funds for the Sanctuary, Wildlife Rescue Service and the Wildlife Hospital.

    Enjoy our quiz, a silent auction, lucky door prizes and more...

    Saturday 10 June 6pm for a 6.30pm start

    - $20 single tickets

    - $160 table of 8

    - BYO supper/snacks for your table

    - Drinks available for purchase

    Book your tickets online today!

    (This year we are not accepting payment at the door, however if you are unable to book online please email us so we can assist!)

    The Bonorong Food Hut is Open!

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    It has been a long time in the making, but we are EXTREMELY excited to announce that a project we have been working on behind the scenes has finally come to fruition! Ladies and gentleman the "Bonorong Food Hut" is now officially open!

    Open daily for lunch, our Food Hut team are serving delicious environmentally friendly, vegetarian friendly and vegan friendly food.

    The hut's opening hours are still a work in progress, but we will be open from at least 12pm-2pm daily (hours will change coming in to our peak season, so contact us to enquire if needed!).

    Take home meals are available too, so you don't even have to enter the Sanctuary to enjoy a delicious snack! Simply head to the side window facing the car park and one of the Food Hut team will greet you there.

    Another option could be if you are heading past Brighton (say on your way from Hobart to Launceston) you could easily drop in to grab a meal from us on your way through.

    Our "hot meal" menu options will change weekly (so there is always something new to try!) and there will be our regular favourite dishes daily as well as some sweet treats too.

    We hope you will support the Bonorong Food Hut on your next visit to the Sanctuary, see you soon!

    Farewell Fidget

    Fidget

    We write to you today with heavy hearts.

    "Fidget" our beloved resident brushtail possum has passed away.

    He hadn't been acting himself the past couple of weeks and our vet discovered an abdominal mass that we suspect to be cancer.

    He had surgery on Saturday, but sadly didn't pull through.

    The staff at Bonorong are understandably devastated by the loss.

    If you knew Fidget please give him a loving thought today and feel free to share a photo in his memory on our Facebook page.

    Exciting Partnership Announcement

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    Bonorong is very pleased to announce an exciting partnership with TasNetworks.

    The company approached Bonorong with the prospect of helping injured raptors and it was decided that a focus was needed in developing specialised rehabilitation options at the Sanctuary.

    Tas Networks have funded the building of three raptor holding facilities suitable for temporary care of all raptor species, whilst awaiting veterinary care or recovery. They are also funding two veterinarians to head interstate and undertake training in very specific areas of raptor rehabilitation, which will mean they can bring the knowledge they learn back to Tasmania and provide expert care for raptors.

    Tas Networks also announced yesterday funding for research that will use GPS systems to monitor eagles and help build knowledge on how to prevent issues with raptors and power infrastructure in the future.

    It is fantastic to see Tas Networks tackling raptor issues on so many fronts and their enthusiasm to assisting birds that need rehabilitation in general.

    Next time you are at Bonorong take a look at our top carpark to see some of the mitigation measures in action that they have developed to help prevent incidents with power infrastructure.

    Thanks for the opportunity to work with you Tas Networks!

    Penguin Awareness Day

    Today is Penguin Awareness Day! It is pretty rare to find someone who doesn't love a penguin... they are rather adorable after all!

    A few things to think about that may help out our penguin friends:

    • When on land penguins are at high risk of predation by dogs, so please make sure you read signage whenever walking your pooch on or near the beach and avoid areas where penguins nest.
    • At sea, penguins are vulnerable to hazards such as discarded plastics and fishing line. It is so important to dispose of rubbish responsibly to ensure we are keeping our oceans safe and clean for the animals that call it home.
    • Boat strikes and oil pollution are another big problem for penguins. We like to tell the boat lovers out there to make sure you "go slow for those below" when you are in known penguin waters.
    • And lastly habitat destruction is another big one that can cause issues for our penguins. People can easily trample important nest sites which are crucial for their breeding success, so again if you are in a known penguin area then please don't wander off tracks and risk damaging their homes.

    Bonorong has a specially designed Seabird Rehabilitation Facility on site with a large saltwater pool for penguins. The photo below is of a Fiordland Penguin who was in care with us last year. Photo by Liz Pulo.

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    Bonorong helps Sydney’s New Year’s Eve celebrations go a bit wild

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    We are a little bit excited about this!

    What a way to share our precious wildlife with the world.

    --

    "IMAGES of a Tasmanian joey trying to get into his mother’s pouch are set to become a centrepiece of Sydney’s multi-million dollar New Year’s Eve celebrations.

    A selection of Bonorong Wildlife Sanctuary animals will be among the star attractions of the event that is expected to reach a global audience of more than one billion spectators through international broadcasts and online views.

    Filmed by award-winning Tasmanian cameraman Pete Harmsen, the three, five-minute videos of the joey and its mum, plus an albino possum, a Tasmanian devil, an echidna, a koala and a blue tongue lizard will be part of the audio visual display beamed onto the 89m high pylons of the Sydney Harbour Bridge."

    Read more at The Mercury

    Merry Christmas!

    Christmas

    Merry Christmas everyone!

    We hope you have all had a wonderful day!

    Greg (our Director) and Petra (our Sanctuary Manager) visited the Royal Hobart Hospital today with special guests "Muffin" and "Judy" (the orphaned wombats) to brighten up the day for any patients that couldn't make it home for Christmas.

    This is Greg's 13th year of visiting the hospital and it has become a Christmas tradition that everyone at the hospital gets rather excited about! A huge shout out to the incredible hospital staff for their dedication and commitment to the patients and for the love and care they show

    Enjoy the rest of your special day folks and stay safe for the remainder of the festive season! 

    The Toren Vergis Wombat Enclosure

    Toren

    This week we held a special memorial evening which included the official naming of one of our enclosures at the Sanctuary.

    Toren Vergis was the head keeper at Bonorong for many years and a true wildlife conservationist. He had an amazing love for all native animals, but was particularly fond of wombats. A lot of people will not realise the many hours that were spent by Toren and our current owner Greg in their early years at Bonorong when they were the only two full-time staff. They were constantly thinking up ideas of what Bonorong may do in the future and Toren also had dreams of a wildlife rescue service, education programs and a dedicated wildlife hospital.

    We wish Toren could be with us today to watch all of these programs grow and achieve everything he was so passionate about. It was fantastic to have some of Toren's family fly down to join us for the unveiling of the sign at Bonorong, and also amazing to see in attendance some of the staff that worked with Toren over 10 years ago.

    His love of wildlife lives on through his wife Adele and daughter Zoe (pictured) who also joined us for this occasion. Zoe was even sporting one of Toren's Bonorong badges that he wore so proudly on his uniform.

    We are proud to see Toren's name and memory permanently remembered through the naming of our wombat enclosure. Toren's sign can now be read by everyone that visits the Sanctuary.

    Cheers to you Toz - a true wildlife champion, mentor, teacher and friend.

    Photo thanks to Barrie Irons.

    Meet 'Balto' - a Tawny Frogmouth chick!

    We would like to share with you a collection of beautiful photos of a very special fella we currently have in care. Please meet "Balto" the Tawny Frogmouth chick!

    Senior keeper Monique has been doing an exceptional job hand raising little Balto with 24 hour around the clock care since he was just a tiny 19gram chick!

    Balto will be released back to the wild when he is old enough and ready to go.

    Photos thanks to Liz Pulo, Ebony McIntosh & Monique ten Bohmer.

    Congrats Greg - Tourism Minister's Young Achiever!

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    What a fantastic evening was had by all last night at the 2016 Tasmanian Tourism Awards held at Wrest Point Hobart!

    Although Bonorong did not win the Tourism Attraction award that we were a finalist in (well done to our friends at Pennicott Wilderness Journeys for this one!), we were overjoyed that our director Greg Irons was awarded the Tourism Minister's Young Achiever Award!

    Greg was left speechless (trust us, this is a very rare thing!) and we have a message from him this morning to share with you all:

    "I would like to thank all of the Bonorong family. The rescuers, the supporters and of course most importantly the staff. Any award we win belongs to every one of you, as a few good ideas on paper are nothing without all of you behind it.

    To the Bonorong staff, you are truly the cogs of so many incredible things that we are achieving for wildlife and conservation and you are all such an amazing bunch of people. Though we did not win our category you all know how hard you work to achieve the most incredible things on a daily basis and can relax everyday knowing that you save, educate and provide relief to so many animals in need that simply never have the voice and support they thoroughly deserve.

    To my family, you have always been there with your unconditional support and believing in every single thing that we put our minds to and encouraging us so whole heartedly. Particularly my parents, who many will not even begin to know how integral they have been to everything we achieve, starting simply with the belief we could do it and getting behind us.

    But my most important message today is if we look at many of the award winners last night they all rely so heavily on Tasmania being the beautiful clean and green place that it is. Tourism is surging forward while so many unsustainable industries flop. I desperately hope it is yet another obvious reminder that we need to protect our natural places and wildlife. It is what our award was given for, so let's hope to see the demise of seemingly endless and often extremely short sighted decisions being made in Tasmania. Stand up for this place and stand up for what is right. Make sure you are all a voice and a loud one at that. Thanks all - Greg Irons."

    Come and Discover Tasmania :)

    September is Save the Koala month!

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    Did you know that September has been 'Save The Koala Month'?

    And since today is the last day of September we thought we should do a shout out to our koala friends!

    Koalas are not native to Tasmania, but they still need our help and protection.

    Listed as a vulnerable species, habitat loss is the greatest threat to this furry icon. Approximately 80% of Australia's eucalyptus forests (which is what koalas call home) has been cleared, and of the remaining 20% almost none is protected & mainly occurs on privately-owned land.

    There is currently no legislation, anywhere in the country, that can protect koalas and koala habitat in Australia.

    Our friends at the Australian Koala Foundation are doing everything they can to help save this species. They can't do it alone though, so have a look at their website and see how you can help - https://www.savethekoala.com/

    Photo thanks to Liz Pulo.

    Eastern Quolls Move to the Red List

    Yesterday we learnt that the Eastern Quoll has finally been moved from 'Near Threatened' to 'Endangered' on the IUCN Red List of Threatened Species. This has been long overdue and the decision was made because their population is continually declining, by an estimated 50% over the past 10 years in fact. Eastern quolls can only be found in Tasmania as they became extinct on mainland Australia in the mid-1960s.

    Our Sanctuary is a part of a Tasmanian breeding program along with Devils at Cradle, Trowunna Wildlife Park & East Coast Natureworld who are all working together to help secure Eastern Quoll numbers. We have also partnered with mainland conservation institutions such as the Mt Rothwell - Biodiversity Interpretation Centre to help ensure the future of this beloved carnivorous marsupial.

    This breeding season we are very proud to have produced eleven quoll offspring to assist with the breeding program. Have a look at the gorgeous photo below of one of the babies getting their health checks yesterday. 

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    Photo thanks to Bernadette Camus

    Our wildlife hospital is here!!

    ***EXCITING NEWS ANNOUNCEMENT!!!*** Drumroll please! We are absolutely thrilled to let you all know that today was a very special day for everyone at Bonorong….BECAUSE OUR WILDLIFE HOSPITAL ARRIVED!!!…Well the building part anyway!!

    We know we still have a long way to go, but even just getting the building here has been 5 years in the making, and as many of you would know, those 5 years have been met with many hurdles, road blocks, grey hair & of course blood, sweat and tears!

    We couldn’t have got to this point without all the amazing people that have rallied behind this project. And to the hundreds of people that have given donations, whether it has been two dollars or two thousand dollars, every little bit has helped – so thank you!! :)

    We have many many more thank yous (of course!), but we would like to make special mention to our incredible large donors that have raised $15,000+ to the project. These amazing organisations and people are: International Fund for Animal Welfare - IFAW, Linda’s “Helping Hands” Fundraising Group, Peter Hill, and DIER– what an amazing effort from you all! Words just aren’t enough.

    We would also like to specially thank GB McGregor Portables for their incredible patience holding the building for us in their warehouse, while we tackled many of those above-mentioned “hurdles” – you guys are fabulous!

    So the next chapter of the journey now begins as we start the hospital fit out, building of the deck, sourcing relevant materials and final pieces of hospital equipment…but at least we are edging closer to being open and operational (pardon the pun!)

    Once we are getting closer to having the second chapter complete (eg getting close to opening!) we will be organising an official opening of the hospital where you will all be able to come and help celebrate with us and have a sticky beak inside! So watch this space for more news on that! :)

    So hooray to getting one step closer to providing the first solely dedicated wildlife hospital in Tasmania…doesn’t our precious wildlife deserve it?! YAY!

    Enjoy the photos below taken today thanks to Eric Woehler, Barrie Irons, Bernadette Camus & Liz Pulo.

    Farewell, Tina!

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    Our beloved Tina wombat, putting her best paw forward!

    Last week the Bonorong team farewelled this gorgeous girl as she went off to her release site. Reports are that she's doing very well!

    Although saying goodbye is always hard, it is also incredibly rewarding to see animals we have helped save be returned to the wild.

    Photo thanks to Bernadette Camus.