Have you found injured or orphaned wildlife?
Website: https://www.bonorong.com.au
Last Updated: Monday 3rd November, 2025
Bonorong Wildlife Sanctuary is an ethical tourism enterprise, dedicated to the conservation of native species, through wildlife rescue and rehabilitation, education, and experiences that connect people and wildlife. This website is our online presence where you can learn about the work that we do, purchase merchandise, make online bookings, contact us and view embedded media.
When visitors leave comments on our site, we collect the data shown in the comments form (such as name, email address, website), along with the visitor’s IP address and browser user-agent string. We use this information to improve security and enhance our spam detection.
If you submit a comment, we may create an anonymised string (hash) from your email address and send it to the Gravatar service to check whether you are using a Gravatar profile. The Gravatar service’s privacy policy applies. After approval of your comment, your profile picture (if any) will be publicly visible in the context of your comment.
To provide a smoother experience, our website uses cookies if you leave a comment, you may opt-in to saving your name, email and website in cookies. These are for your convenience when you leave another comment. These cookies last for one year.
Our pages may include embedded content (e.g. videos, images, articles) from third-party websites such as YouTube and Vimeo. When you visit pages with such embedded content, you may be connecting directly to those third-party servers. They may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content (especially if you have an account and are logged in to that website).
We use Google Analytics (operated by Google LLC, USA) on this website to help analyse the way visitors use our site, so that we can improve the content, structure and functioning of the site.
Google Analytics uses cookies and other identifiers (for example to measure unique visitors, session duration, pages visited) and collects information such as IP address, browser type, device type, location data (e.g. country, region) and other usage data.
The information generated by the cookie about your use of the website is transmitted to Google’s servers in the United States and stored there.
You can disable cookies via your browser settings, and you can prevent Google Analytics from collecting data by installing Google’s opt-out browser add-on. You should consult Google’s “How Google uses cookies” page for details of how Google treats that data.
By using our website you agree that we may process information about you in the manner and for the purposes set out above.
When you browse our online store, we may track:
We use cookies to keep track of cart contents while browsing.
When you place an order we collect: your name, billing address, shipping address, email address, phone number, and optionally create a user account (with username and password). We use this data to:
We retain your order and related information (your name, email address, billing and shipping addresses) for as long as required for tax and accounting purposes. For example, we may retain such information for up to seven years. We retain any comments or product reviews you leave indefinitely so that we can recognise you in future comments/reviews.
Our Business & Guest Services staff have access to order information (what was purchased, when, where to send), and customer information (name, email address, billing/shipping information). This access enables us to fulfil orders, provide customer support, and process refunds.
We rely on third-party services to process payments, host the store platform, manage shipping and fulfilment, and provide analytics. For example:
If required by law or for security purposes (for example fraud investigation) we may share data with legal or regulatory authorities.
For visitor bookings, tours and experiences at Bonorong Wildlife Sanctuary we use the external platform provided by Roller (www.roller.software). When you make an online booking through that system we collect and/or the booking platform collects information such as your name, contact details (email, phone), booking date/time, number of guests, special requirements or preferences, and payment information. Payments made through Roller are processed by Adyen N.V., a global payment processor headquartered in the Netherlands. Adyen securely handles all payment details and fraud-prevention checks under their Privacy Policy. Bonorong does not store or have access to your full card details. Adyen may transfer your data internationally under recognised data-protection agreements (such as the EU Standard Contractual Clauses).
Bonorong (and Roller) use this data to:
Your booking data may be stored in Roller’s systems and shared with us, in accordance with their privacy and security measures. While you are booking you should review Roller’s privacy policy to understand how they handle your data. We process your booking data in line with this policy and our obligations under the applicable Australian privacy laws.
When you submit an enquiry, volunteer application, or contact request through a form on our website, the information you provide is collected via our website and/or Google Forms.
Information collected may include:
We use this information solely to respond to your enquiry or request. Submissions are securely stored on our website’s server and may also be delivered to our internal email accounts for follow-up by Bonorong staff.
We do not use data submitted through contact forms for marketing unless you have explicitly opted in (for example by ticking a subscription checkbox).
Form data is retained only for as long as necessary to manage your request or meet any legal or administrative obligations. We do not transmit your information to any third-party service except for the purposes of spam filtering with Cloudflare Turnstile.
If you have left comments or made bookings/purchases, you can request:
To make such a request, please contact us. You have the right to refuse or withdraw consent for non-essential processing (for example marketing cookies), subject to technical limitations.
Data collected by our site may be transferred to and stored on servers operated by our service providers (e.g. Stripe in the USA, Google in the USA) and may be stored outside Australia.
We ensure our third-party service providers (such as Google Analytics, Stripe, Roller) have appropriate safeguards in place for your personal data and operate under recognised privacy/security frameworks.
For details on Google’s data handling, see Google’s Privacy & Terms page.
For details on Stripe’s data handling, see their Privacy Policy.
We may update this privacy policy from time to time to reflect changes in our business, services, legislation or best practice. The updated policy will be posted at the top of this page with a “Last updated” date. Please check back periodically.
If you have any questions or concerns about this privacy policy or how your data is handled, please contact us.
